Delivery Service from ebonium limited
We care about Delivery and want to make sure we get products to you in perfect condition
There are 4 Delivery Options we provide:
Courier to Door by DPD and other couriers
- Small items under 20 kg
2 to 3-day pallet or courier delivery door service on a small range of products
- This is for items on next day or 2 to 3 day service and inlcudes storage products, some chairs and some desks
Made to Order delivery to door
- The majority of products are delivered to door
Full Delivery to place of use by 2 man teams with full unwrap, checking and waste removal
- This inlcudes delivery to place of use first floor and ground floor, please let us know if there is a lift above st floor delivey.
Where products have delivery options you can choose this at checkout when you input your post code.
All products must be checked within 48 hours of receipt and any issues notified to sales@homeandofficefurniture.co.uk within 48 hours of delivery
We assume lifts and access is available for 2nd floor and above deliveries
Customers must make sure that there is adequate access and room for large items
Most products are welded/manufactured assembled so are large, make sure there is plenty of room
- Unwrapping of products
- Checking of products
- Removal of packaging
Products must be signed for and any unlikely damages noted on the delivery note.
Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages.
Please note ebonium is Not liable for damages after delivery
On small items we use couriers to deliver to your door with
- Notification of a delivery window
- Option to change the delivery
- Option to click and collect from a local point
On Next Day Delivery
- This is a Delivery to Door Service only and on large items products may be on pallets
- Pallets are left on-site and used to protect the product
- Delivery is 8am to 5pm with no tracking
Delivery is free on all orders in England & Wales
There is a delivery surcharge for all Scotland postcodes as our Scottish Delivery partners have a higher charge but the same great service and the price is shown at checkout when you put your post code into the form.
Contact us for quotes for Islands.
The majority of products are offered with unwrap and deliver to place of use service.
This is a professional home/office delivery solution that works as follows once we have processed your order:
You will receive an e-mail confirmation of your order once we have received it
Within one or two days for stock orders you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made to order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues,
Within one or two days for stock orders you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made to order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues,
however, we do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
You will receive a call if the delivery is delayed.
The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
You will receive a call if the delivery is delayed.
Sometimes this does happen, but we do let you know
- We will place the item(s) into the location you want to use it
- Will remove all packaging and take it away
- Will ask you to sign a delivery note and check the products
- Any damages or issues must be noted on the delivery note
- We recycle packaging to reduce landfill and help the environment
- Will deliver between 8am and 8pm for homes
- Business hours 8 am to 5 pm for companies
If you need weekends or fixed time slots charges will apply and are subject to agreement
The reason we have this service is so that you the customer do not:
- Have to move heavy items
- Get rid of waste
- Have any transit damage as the items are signed and checked before the delivery team depart.
- It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.
Our professional delivery service may be slightly longer than the next day service offered by some other suppliers but we believe in quality and do not leave the product for you to unwrap and locate. This reduces damages and means we get it right first and every time. As important is the effect on the environment. We do not send empty vehicles with part loads and by offering a slightly longer lead time we are helping the environment.
Before you order from the next day service, think about your requirement and believe in traditional values and service.
Please note that
The area and access for delivery must be completely clear to allow access for the team to locate the product and work without hindrance.
Installation can only take place in the presence of the customer or customer representative at the delivery point.
It is the customer's responsibility to ensure delivery permits are available and current if applicable.
Charges may apply if:
- The delivery team arrives on-site and no one is available to receive the delivery. There is a re-delivery fee of £70 as the product has to be returned and re-delivered.
- The delivery team arrives on-site and the designated area is deemed unclear or unsafe from a Health and Safety perspective. We do have to comply with this.
Access is not available to the point of delivery.
We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
We take the delivery seriously for you - Should you have a particular delivery requirement please enquire before placing your order.
- For large orders and installations we can provide full quotes for you.
An additional charge will be levied for deliveries if you have predefined requirements, this is because the route may not be as effective and efficient.
We deliver to all of mainland UK postcodes, but surcharges as above may apply.
If you are lucky enough to live on Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, Northern Ireland or PO Box addresses, please contact us for delivery quotes and lead times.
